A Survey on NLP Chatbots
Keywords:
Natural Language Processing (NLP), Natural Language Toolkit (NLTK), Natural Language Understanding (NLU), ChatbotAbstract
Natural Language Processing is a branch of Artificial Intelligence that helps machines to understand and interpret human language. An NLP-based chatbot is a software program based on artificial intelligence system that interacts with a client through written or auditory means. These programs are frequently developed to assist clients on websites. Many domains like E-commerce, healthcare or customer services have utilized chatbots to improve their communication with customers. The system uses keywords to identify the context of the conversation. NLP enables chatbots to interpret, evaluate, and prioritize questions based on their complexity, allowing bots to reply to consumer enquiries faster than a person. Faster answers aid in the development of consumer trust and, as a result, greater business.
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